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Terms and Conditions

This page and any pages it links to explains terms of use. You must agree to these to use

The website is hosted and managed by i-movo Limited, on behalf of the Department of Work and Pensions (“DWP”), a Government Department. i-movo Limited is registered in England under company number 07096894 and has its registered office at 1 The Boulevard, Shire Park, Welwyn Garden City, AL7 1EL.

References to "you" or "your" are references to any person accessing this website ("site").

References to "we", "us" or "our" are references to i-movo Limited.


You agree to use only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.

We update We can change or remove content at any time without notice. provides you with access to the DWP portal in order to carry out certain services and/or transactions on behalf of the DWP.


This site may viewed for the purpose of personal reference, and may be copied for the purpose of viewing, but may not be permanently reproduced, stored or copied for further sale or distribution. This site may not be used for any commercial purposes without first obtaining prior written consent from i-movo. This includes any form of ‘scraping’ or automated or manual collection of information contained on this site.

We reserve the right to modify, suspend or discontinue, temporarily or permanently, the site or any part of it, with or without notice, at any time. You agree that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the site.

In order to access full website functionality, you are required to register and log-in to the website following the specific log-in requirements set out on

We will use reasonable endeavours to ensure that access to is possible at all times, however no warranty or guarantee is provided in this respect and i-movo shall not be liable in any way if the website is unavailable.

We may at any time, and without notice restrict or prevent you from accessing the website if we have reasonable grounds for doing so.

Intellectual Property

You are responsible for obeying all applicable laws relating to the intellectual property rights subsisting in this website. The information and graphics contained in this website are protected by copyright under national laws and international treaties.

Linking from may link to websites that are managed by other government departments and agencies, service providers or other organisations. We do not have any control over the content on these websites.

Due to the nature of the site, electronic links to this website are prohibited without the consent of i-movo and the DWP. You may not frame this website without the consent of i-movo. Certain links on this website may lead to third party websites and/or assets located on servers maintained by third parties over whom i-movo has no control. I-movo makes no representation as to the accuracy or any other aspect of, and accepts no liability of any kind for, the information contained on such websites or in such assets or on such servers.


It is the responsibility of any person accessing this website in any jurisdiction to satisfy themselves as to the full observance of the laws and regulatory requirements of the relevant jurisdiction, including the obtaining of governmental or other consents which may be required or observing any other formality or restriction that needs to be observed in such jurisdiction. Any failure to comply with any formality or failure to observe any restriction may constitute a violation of the securities laws of any such jurisdiction.

i-movo seeks to ensure that the information on this website (other than information accessed by hypertext links) is accurate. However, no representation or warranty is made and no liability is accepted as to the accuracy, completeness or any other aspect of the information or links contained on the website. Any and all liability which might arise from your use or reliance on the information or links contained on the website is excluded unless such liability results from fraudulent misrepresentation or is for death or personal injury caused by negligence.

You are reminded that the internet is an inherently unstable medium and the risks of interruption, interference and disruption mean that the information or links contained on this website may in fact be outside the control of PayPoint. In addition, errors, omissions, interruptions and delays of service may occur at any time, and PayPoint accepts no obligation or responsibility in respect of such events.

Information about you and your visits to

We collect information about you in accordance with our privacy policy and our cookie policy. By using, you agree to us collecting this information and confirm that any data you provide is accurate.

For details of data security and operational use, please see the privacy policy.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have which relates to these terms and conditions, or your use of (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.


There may be legal notices elsewhere on that relate to how you use the site. We are not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date.

Doing this once will not mean we automatically waive the right on any other occasion. If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.

Changes to these terms and conditions

Please check these terms and conditions regularly. We can update them at any time without notice. You’ll agree to any changes if you continue to use after the terms and conditions have been updated.


If you have any concerns about material which appears on the website, please email us at [email protected].

Last updated: 2 August 2021